Our Approach to Consulting


Organizationally, we all hope to expand, to increase sales, introduce new product lines, open new markets or regions. Frankly, if an organization is not expanding, it is contracting - there is really no such thing as "staying even," since things like prices and wages do not remain the same. The trick is to be clever about expansion, executing key strategies while clearing the roadblocks, that are sometimes hidden, out of your way.

As a result of CKI's experience with hundreds of clients, we have identified certain critical areas of organizational difficulty in common between our clients. Management thinks it knows what is needed, and the staff all work hard, wanting their organization to succeed. Everyone should be on the same track, right? Not always. Many of you face these same dilemmas, regardless of your service or product.

Organizational Dilemmas

Here are some of the organizational dilemmas we've observed:

We'd like you to think a moment: Do you recognize any of these in your organization?

Have you had these same core deficiencies for some time? Does your organization really need to expand, now? Do you wonder if there is really a way out?

Our Approach

CKI has developed a set of premier methodologies that address these organizational obstacles while we efficiently execute your project. Since the product of any documentation project is the data or system actually being used, we can quickly determine the goals of the project, the users, the key data sets, and how to best deliver the needed information. What's more, our methodologies are user-driven, because the end users are the ones who should be able to use the data.

One-Stop Shop

Some very big organizations have numerous consulting firms bumping into each other. There's nothing wrong with outsourcing, unless you have to coordinate not only your own employees but several consulting groups as well. CKI realizes that it can be very costly to pull together the right bunch of players possessing the proper component skills, not to mention managing disparate groups. Therefore, we have developed a cross-trained team that can do the following:

  • Business Analysis
  • Technical Writing/Content Development
  • MIS Liaison
  • Process Improvement
  • Reporting
  • Performance Measurements
  • Tool Development
  • Graphics Arts
  • Research
  • Training
  • System Testing and Implementation

We have also formed critical alliances with other groups to provide additional resources, such as video and film. We have worked successfully with existing client consulting groups as well, aligning with multiple organizational and project goals.

Where the Knowledge Resides

CKI operates in a very hands-on fashion. Typically, the organization's knowledge base resides in the heads of key employees. We determine who are our key information and approval contacts, and set up our project in proximity to those resources. This saves travel time and allows us to constantly update our information. Our client reviews generally take much less time because we know the key resources, and our client point people never need wonder just exactly what we are doing.

Return on Investment

Return on investment is important to you, and we want our completed project viewed as an excellent return for you. The 80/20 Rule, quality and the concept of value added are core operating data for us.

Our clients should receive value added benefits in excess of what they pay for.

Our projects must to provide the client with better utilization of systems, staff and processes.

We strive for standardization of processes and procedures to create more stable organizations.

We orient and train your staff to be more productive and to have greater use of their tools.

We do not ignore disconnects or apparent inconsistencies that we find. We bring them to your attention and formulate bright ideas that lead to workable solutions.

We are motivated to find inexpensive, workable, long-term solutions for our clients.