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Knowledge

Approach > Who Do I Ask About...?

Who Do I Ask About...?

The overall knowledge of the organization is an asset. The organization's knowledge resides in some combination of the following:

  • In a manual on someone's shelf
  • Within a single department (not migrated)
  • In someone's head.

In any of these cases, the result is wasted production time. An employee has to find that most knowledgeable of employees, take up her time to ask the question, or hunt down a manual that someone knows exists somewhere. MIS Departments and longevity employees often bear the brunt of this. Depending on which study you consult, the amount of time it takes for a worker to recover from an interruption can be between 10 and 45 minutes. By recover, we mean the amount of time it takes him to re-orient himself to what he was doing, pick the activity back up and proceed from where he was. For both the seeker and the one being asked, the extra time, traffic and numerous interruptions keep your staff from being their most productive.