Approach > Inability to Handle Change

Inability to Handle Change

If the knowledge base of the organization is not documented, accessible and easy to update, over time the changes in systems, processes, procedures or policy can literally bury the group. A good example of this is pre-implementation training. It occurs about 6 weeks before the implementation. Then the implementation is set back a month for more testing. By the time implementation occurs, a dozen work-arounds have been set up, modules have been added or dropped - in essence you may have a completely different animal that what your staff was trained on. A select few may personally stay abreast of new applications or processes, but over time, the majority will only learn the bare minimum to get by. This can be a tremendous waste of resources.