Approach > Out of Synch
Out of Synch
This is a by-product of un-utilized systems. Many systems are built with tools, such as reporting and search capabilities, that are unrecognized or upon which the staff have not been trained (or worse, are sitting in a huge stack of system documentation). Lacking key tools to utilize their system, staff will invent work-arounds that take much longer, or they will figure out who knows how to run a report for them. A lucky few will receive a knowledge gem ("Oh, this is the command to run XYZ report!"), in which case they become a "go-to person" (see Who do I Ask About...?). Whichever way you slice it, it means more wasted production time.
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