Corporate
Knowledge

Banking/Savings & Loan Clients

California Commerce Bank

See Case Study

Online Help:
  • Converted the policies and procedures of thirteen major banking departments to on-line documentation.
  • Designed and constructed online telephone directory.

California League of Savings and Loan Associations

Warroom/Facilitation:
  • Warroom Analysis on development of new services and enhancement of current service-related products that this institution offers its members.

California Savings

Online Help:
  • Created full structure for complete Online Library.
  • Converted Branch Operations and Loan manuals to online Help.
  • Created full branch information module with banking hours, maps, and other information.
  • Trained five people in fundamentals of maintaining the Online Library.

See the Success Story.

Cedars Bank

Policies and Procedures:
  • Established general policies and procedures for most of the bank’s operational areas.
  • Reviewed and rewrote the existing Policies and Procedure Manuals:
    • Branch Operations
    • Informational Technology
    • Administration
    • Personnel
    • Employee Manual
    • Internal Audit
    • Finance and Investment
    • Executive
    • Marketing
  • Established standards for establishment and maintenance of the bank’s documentation.
Online Help:
  • Established the company Telephone Directory.
  • Retail Operations Policies and Procedures
  • Information Technology Policies and Procedures
  • FISERV

Citicorp (TTI)

Application Generation System End-User Documentation:
  • Re-wrote the end-user documentation for TTI’s fourth-generation language and application generator (used for ATM machines).
  • Developed a complete library for this state-of-the-art graphics and programming tool.

Columbia Savings and Loan

Warroom/Facilitation:
  • Seminar and Corporate Warroom/Facilitation Review

Farwest Savings & Loan

See Case Study

Branch Operations

  • Assistance in the training, testing, and implementation of the fully integrated Systematics System.
  • Development of training materials to train Trainers, Tellers, New Accounts Personnel, Assistant Branch Managers, and upper Management.
  • Documentation Library:
    • Policies and Procedures Manual
    • Forms Manual
    • Reports Manual
    • Tasks Manual
    • Configuration Manual
    • Computer Manual
    • Quick Reference Guide
    • Corporate Standards
    • Documentation System maintenance

Transaction Services

Documentation Library:
  • Policies and Procedures Manual
  • Forms Manual
  • Task Manual

Accounting

Policies and Procedures:
  • Reports Manual and Reporting Requirements and Procedures.
  • Preparation of monthly and quarterly reports for the OTS and Department of Savings and Loan.

Major Loans

Policies and Procedures"
  • Major Loans
  • Contributed to instructions for the development of a Database Manual, a Forms Manual, and a Reports Manual.
  • Fannie Mae and other investors reporting.
  • Assisted with implementation and testing prior to cutover to Systematics System.

Documentation Department

Policies and Procedures:
  • Documentation training program and materials.
Training Materials:
  • Branch Operations
  • Major Loan Operations
  • Implementation
  • Branch Support
  • Lending Operations
  • Corporate Holdings
  • Accounting/Finance
Training:
  • Trained documentation personnel with hands-on training to assure quality and integrity of Electronic Library administration.

Fidelity Federal Bank

Warroom:
  • Transaction Services areas to determine the functions that would need policies and procedures and work instructions when Systematics IMPACS System is implemented.
Tasks and Procedures:
  • Branch Support – Inclearing Exceptions, Transit Exceptions, Federal Adjustments.
  • Electronic Delivery Support – ATM, ACH & EFT.
  • Back Area Support – Bank by Mail, Savings Account Support, Monetary Transaction Support, Retirement Account Support.
  • Assisted with other implementation and testing issues prior to cutover to Systematics IMPACS System.

First Federal Bank

Policies and Procedures:

Updated and re-organized policies and procedures for:

  • Retail Operations
  • Retail Support
Online Help:
  • Created full structure for complete Online Library.
  • Converted Retail Operations/Support manual to online Help.
  • Trained two people in fundamentals of maintaining the Online Library.
  • Trained two people in advanced maintenance and expansion of the Online Library.

See the case study.

Gibraltar Savings & Loan

Policies and Procedures:
  • Evaluated Operations department documentation, design of new models, and formats for use by Operations and programming staffs.
  • Prepared documentation (Reconciliation, QA, Controls, and Balancing Procedures) for the Installment Loan System.

Home Savings

System Conversion and Implementation:

Corporate Accounting assistance in the training, testing, and implementation of the Systematics System:

  • Performed Warroom analysis on Corporate Accounting areas to determine the functions that would need policies, procedures, and work instructions when Systematics Real Estate System is implemented.
  • Documented procedures for reporting to Fannie Mae, Freddie Mac, and other investor groups.
  • Prepared training program and materials for Corporate Accounting staff.
  • Assisted with other implementation and testing issues prior to cutover to Systematics Real Estate System.

Nations Bank/Alltec

Warroom/Facilitation:
  • Seminar and Corporate Warroom/Facilitation Review

Southern California Bank

 Online Help:
  • Branch Operations
  • Lending/Credit Operations

Training:

  • Trained two SCB personnel in maintenance and expansion of the Online Help library.

Southern California Savings & Loan

Branch Operations

Policies and Procedures:
  • Reviewed and re-wrote the existing Policies and Procedures Manual.
  • Developed the following new manuals:
    • Forms Manual
    • Tasks Manual
    • Retirement Manual
    • Security Manual
  • Documentation System Maintenance Manual

Documentation Area

Documentation Procedures:
  • Prepared training program and materials to familiarize documentation personnel with maintaining documentation.
  • Trained documentation personnel with hands-on training to assure quality and integrity of Electronic Library administration.
ACquire Project:
  • Analysis and development of End-User Guide.
  • Developed an End-User Guide for a report retrieval, search, and custom output program (ACquire). No previous documentation existed on this new report-generated program.
  • Prepared all documentation.

Wells Fargo Bank

Policies and Procedures:
  • Developed user documentation for Alternative Loan Processing System (ALPS).
  • Assisted in development of ALPS Balancing and Reconciliation procedures.