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Hospital/Health Care Clients

Blue Cross of California

Marketing Systems End-User Systems Analysis:
  • Defined requirements for migration to new system.
  • Analyzed current marketing system.
  • Documented necessary modifications for migration.
  • Represented users in interface with DP.
  • Analyzed current documentation and recommended revisions.
  • Performed analysis and made recommendations for "fallback" manual system and subsequent conversion during interim period, when interface to the new system would not be available.

Cedars-Sinai Medical Center

Patient Care System (PCS) System Flows Development:
  • Developed the overall system flow for the Admission, Discharge, and Transfer System (ADT). Approximately 500 screens that had complex menu and option flows were mapped to show users the various paths through the system.

Daniel Freeman Hospital

Training:
  • Assisted the designated experts in the development and production of all training materials for their specific areas of expertise:
    • Accounts Payable
    • Accounts Receivable
    • Contract Management
    • General Ledger
    • Human Resources
    • Laboratory
    • Materials Management
    • Materials Management
    • Medical Records
    • Order Management
    • Patient Billing
    • Patient Processing
    • Payroll
    • Pharmacy
    • Physician View
    • Radiology
    • Reporting and DBA, TBD
    • Trendstar
    • Scheduling Dept. Profile
    • Utilization Management
  • Established overall Training Documentation Standards for the implementation of a new integrated system for three major facilities in Southern California.
  • Assisted in the development of content and creation of training materials for the conversion and implementation of a fully integrated Hospital Administration Software System.
  • Training of trainers and user community of approximately 900 people. Functional areas affected:
    • Nursing
    • Claims Processing
    • Business Office
    • Collections
    • Admissions
    • General Accounting
    • Radiology
    • Pharmacy
    • Billing Process
    • Medical Records
    • Financial Management
    • Audits
Policies and Procedures:
  • Pharmacy Pilot Project

Kaiser Permanente Health Plan

Policies and Procedures:
  • Performed procedures analysis, system design, testing, and documentation of a Major Health Appointment Scheduling System.
Training:
  • Trained approximately 250 nurses and other personnel on four major computer systems to prepare for the opening of the Woodland Hills Kaiser Medical Center.
  • Provided trainers to deliver a three week program to 600 nurses for the opening of a new clinic and hospital.

Smithkline Beecham

Warroom/Facilitation:
  • Seminar and Corporate Warroom/Facilitation Review
Documentation:
  • ISO 9000 Document Preparation

Summit Health Care

Policies and Procedures:
  • Business Office Policies and Procedures Manual:
    • Standardized business office policies and documented these policies for a large national health care company.
    • Coordinated with the users from several sites, corporate officers, and data processing.