Why Do Companies Have Difficulty with Training?
In most companies, the biggest problem with training is that it eventually fails. There may be several causes for this:
Formal training, if done at all, usually rests in a single department. The trainers there are usually too few and too overworked. Which departments get cut at the beginning of any "re-sizing" or "right-sizing"? Yes, it's documentation and training.
In many systems and applications training, the documentation (training) gets done, if at all, by the programmers (MIS) who programmed or implemented the system. Ask your MIS department people how they like doing the documentation and check out how well it was done. Usually, it's a case of "here's the system, we did our part".
Fundamentals of Learning and Training
People actually all learn in basically the same way. They get data (facts), which they build into knowledge, which becomes understanding that can be applied. How do they do that?
Types of Training
Training usually gets all lumped together into one generic "train the people". This really is a grave over-simplification; there are many different types of training.
Training Target Media
How the company delivers the training really determines how it is constructed. This has to be part of the initial training design.
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